The rules and guidelines that govern your use of FinanceFollowup.
Welcome to FinanceFollowup. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and FinanceFollowup ("Company," "we," "us," or "our"). By accessing or using our platform, website, or any related services (collectively, the "Service"), you agree to be bound by these Terms. If you do not agree, please do not use the Service.
You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to use the Service. By creating an account, you represent that all information you provide is accurate, complete, and current. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
If you are registering on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms. The entity will be responsible for all obligations under this agreement.
FinanceFollowup is a customer relationship management (CRM) platform designed for finance professionals, including insurance agents, mortgage brokers, financial advisors, and payroll companies. The Service includes tools for lead management, client communication, automated workflows, appointment scheduling, membership portals, reporting, and related functionality.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to notify you of material changes that affect your use of the platform.
FinanceFollowup offers multiple subscription tiers. Current pricing, features, and user limits for each tier are listed on our pricing page. Prices are subject to change with 30 days' written notice.
Subscriptions are billed on a recurring monthly basis unless you select an annual plan. Your payment method will be automatically charged at the beginning of each billing cycle. All fees are quoted in U.S. dollars unless otherwise stated.
If you sign up for a free trial, you will have access to the Service for the trial period indicated at the time of registration. At the end of the trial, your account will automatically convert to a paid subscription unless you cancel before the trial period ends. You will not be charged during the trial period.
All payments are non-refundable except where required by applicable law. If you cancel your subscription, you will continue to have access to the Service through the end of your current billing cycle. No partial refunds will be issued for unused portions of a billing period.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You will not:
You retain ownership of all data, content, and materials you upload to or create within the Service ("User Content"). We do not claim ownership of your User Content.
By uploading User Content, you grant us a limited, non-exclusive, worldwide license to host, store, process, and display your User Content solely for the purpose of providing the Service to you. This license terminates when you delete your User Content or close your account.
You may export your data at any time using the tools available within the Service. Upon account termination, we will retain your data for 30 days, during which time you may request an export. After 30 days, your data will be permanently deleted from our systems.
You are solely responsible for ensuring that your collection, storage, and use of personal data through the Service complies with all applicable privacy and data protection laws, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Health Insurance Portability and Accountability Act (HIPAA) where applicable.
The Service, including its design, features, functionality, code, documentation, trademarks, and all related intellectual property, is and remains the exclusive property of FinanceFollowup. Nothing in these Terms grants you any right, title, or interest in the Service except for the limited right to use it in accordance with these Terms.
The Service may integrate with or provide access to third-party services, applications, or platforms. Your use of any third-party service is subject to that service's own terms and conditions. We are not responsible for the availability, accuracy, or reliability of any third-party service, and we do not endorse or assume liability for any third-party content or practices.
If you use the Service to send SMS messages, phone calls, or other communications to your clients or prospects, you are solely responsible for compliance with all applicable laws and regulations, including:
You must obtain proper consent before sending any automated communications. Failure to comply with these laws may result in immediate suspension or termination of your account. For more information, please review our TCPA Compliance page.
We strive to maintain 99.9% uptime for the Service. However, we do not guarantee uninterrupted or error-free operation. Scheduled maintenance windows will be communicated in advance when possible. We are not liable for any downtime, data loss, or service interruptions caused by circumstances beyond our reasonable control, including but not limited to natural disasters, internet outages, or third-party service failures.
To the maximum extent permitted by applicable law, FinanceFollowup and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or related to your use of the Service.
Our total aggregate liability for any claims arising under these Terms shall not exceed the total amount you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim.
You agree to indemnify, defend, and hold harmless FinanceFollowup, its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any applicable law or regulation, or (d) your User Content.
You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of your current billing cycle.
We may suspend or terminate your account at any time if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, or used the Service in a way that could harm other users or our business. We will make reasonable efforts to notify you before termination, except in cases of serious or repeated violations.
Upon termination, your right to access and use the Service will immediately cease. Sections of these Terms that by their nature should survive termination (including but not limited to intellectual property, limitation of liability, and indemnification) will continue in full force and effect.
Any disputes arising out of or relating to these Terms or the Service shall first be addressed through good-faith negotiation. If the parties cannot resolve a dispute within 30 days of written notice, either party may pursue binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in the state where FinanceFollowup maintains its principal place of business.
You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action, consolidated action, or representative action.
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.
We reserve the right to update or modify these Terms at any time. Material changes will be communicated via email or through a prominent notice within the Service at least 30 days before they take effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms.
If you have questions about these Terms of Service, please contact us:
FinanceFollowup
Email: legal@financefollowup.com
Website: financefollowup.com